Posted: September 13th, 2007 by Richard Banfield  Category: Tips & Tricks

At least once a week I'm asked what our secret to success has been at our web design business, Fresh Tilled Soil. I'm going to tell you what we tell everyone who asks the question, "growing a service business is a people job, if you don't like people, then try something else". If you are the founder or CEO of the company then working with people is your number one job. A founding member that is not willing to talk to people, both internally and externally, is bound to fail. For example, if you are an engineer that prefers to work with code and the idea of talking to strangers gives you nightmares then you might want to reconsider your role in your company. Don't put yourself in the CEO or COO role. In fact, if you are not good with people you may want to consider not managing others at all. 

If you are the founder of a small service company or web company that talks to customers everyday then make sure you have the ability to talk to others with confidence.

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